Salesforce today announced Salesforce Accelerator — Agents for Impact, a new initiative designed to help nonprofits harness Agentforce, a new layer on the Salesforce Platform that enables companies to build and deploy AI agents that can autonomously take action across any business function. Salesforce Accelerator — Agents for Impact will provide technology, funding, and expertise to help nonprofits build and customize AI agents, enabling them to improve operational efficiency and scale community impact in the AI-driven future.
Why it matters: As nonprofits face both staffing shortages and burnout, AI agents can augment their teams to offer more effective programs, helping to address some of the world’s greatest social and environmental challenges.
- Agents are at the heart of this transformation, providing 24/7 support that enables nonprofits to address critical issues like poverty, natural disasters, hunger, and climate change — challenges that don’t stop when humans clock out.
- Agents can autonomously manage tasks like donor engagement, fundraising, and logistics — from answering volunteer questions and scheduling shifts to drafting impact reports, as well as summarizing case notes and sending service referrals, enhancing nonprofits’ service to their communities.
- However, building AI solutions can be out of reach for many nonprofits.
Scaling proven success: From education to climate action, nonprofits from previous Salesforce accelerators are already leveraging Agentforce to streamline operations and drive impact:
- College Possible is using AI agents to guide college coaches to better serve students with resources and deadlines, including helping them navigate the financial aid application process. Students and college coaches will also soon have 24/7 access to agents to answer questions and escalate issues.
- Good360 is optimizing its disaster response product placement technology with agents — with disaster response as a key focus — ensuring donated goods reach the right communities efficiently, reducing waste and emissions.
- Per Scholas is leveraging agents to help learners and coaches draft resumes as a foundation for further refinement.
To read the full article on Salesforce’s website click here.
