Get help

Our Member Service team is standing by Monday through Friday from 10:00 am to 5:00 pm ET to talk or chat. We look forward to answering your questions.

Give us a call

Give us a call to speak directly with a member service representative.

1-888-401-9070

Submit a help ticket

For non-urgent inquiries, please submit a help ticket and we will respond to your submission in a timely manner.

Notice: Please note that phone support will not be available on Fridays beginning May 22 through September 3, 2026. We apologize for any inconvenience and encourage you to reach us by email or submit a support request online during this time.

Frequently Asked Questions

Visit the Good360 Knowledgebase to find answers to our most asked questions.

Getting Started

Who is Good360? Becoming a Member What are Admin Fees?

Sourcing Donations

How to Order Donated Goods? What are Order Limits? What is the Truckload Donation Program?

Receiving Donations

What Happens After Submitting an Order? What is LTL Shipping? How are Bulk Orders Shipped?

Notice to job applicants and vendors: Be aware of imposter scams: emails and communications will always come from an @good360.org account. Please contact our customer service line at 1-888-401-9070 if you have any questions.