Frequently Asked Questions

Visit the Good360 Knowledgebase to find answers to our most asked questions.

Getting Started

Who is Good360? Becoming a Member What are Admin Fees?

Sourcing Donations

How to Order Donated Goods? What are Order Limits? What is the Truckload Donation Program?

Receiving Donations

What Happens After Submitting an Order? What is LTL Shipping? How are Bulk Orders Shipped?

Get help

Our Member Service team is standing by Monday through Friday from 11:00 am to 5:00 pm ET to talk or chat. We look forward to answering your questions.

Chat with us

Click the button below to chat with one of our member service representatives.

Link

Give us a call

Give us a call to speak directly with a member service representative.

(703) 836-2121

Submit a help ticket

For non-urgent inquiries, please submit a help ticket and we will respond to your submission in a timely manner.