How to Write an Impact Story that Moves Hearts & Minds - Good360

How to Write an Impact Story that Moves Hearts & Minds

At some nonprofits, mention “impact stories” and you’ll hear a collective groan. 

Maybe it’s because they haven’t created a culture of storytelling within their organization. Or perhaps they don’t have anyone on staff who’s a strong writer or don’t have the budget to hire professional storytellers.

But good nonprofit storytelling is easier to pull off than you might think. And putting out compelling stories is more important than ever because the competition for donations is only growing more fierce.

Here some of our favorite tips for giving your impact stories more, well, impact.

Lead with story, finish with data

One common mistake that we see is the tendency to include loads of data in the belief that the more statistics you can cram into an impact story, the bigger the impact you’re showing. While relevant data does provide evidence that you’re making a difference, don’t let the numbers overshadow the human element. Instead, hook your readers (or viewers) immediately with a story that’s full of tension, emotion and conflict. Make them feel something and then make them believe in your mission even more with supporting metrics in that order.

Example: Charity Water does an excellent job of engaging the reader with a sense of place and character while using stats judiciously to show impact with this story.

Focus on a single person’s story

Oftentimes, the most powerful way to tell the story of your organization is to tell it through the lens of one person’s journey. This person can be either someone that your nonprofit has helped, a member of your executive team or staff, or a volunteer. But the key is picking a memorable story that’s rich in detail and drama while also reinforcing the value of your mission. When you focus on a single person’s experience, the struggle becomes real and the impact that you’ve made on that person’s life is easier to grasp. In other words, find a character we can all root for. Make your audience care about one person’s plight and you’re well on your way to making them care about your entire cause.

Example: Team Rubicon shared this story of a staff member at one of the lowest points in his life and how the organization helped turn it around for him.

The story is in the details

Stories are more memorable and more convincing than just facts and figures. Our brains are hardwired to respond to stories. A big reason for this is because a good story engages our senses with details about the setting, the mood, and the characters. Tell us what the house looked like after a Category 5 hurricane blew through, or the look on the mother’s face when your organization brought Christmas toys for her children. Look for the little details that make the story come alive.

Example: This story from WE about a mason who survived Haiti’s 2010 earthquake is full of interesting details to keep you engaged.

Interview your subjects like a reporter

The advice here is simple: Ask a lot of questions. When you ask a lot of questions, you’ll get a lot of answers, which will not only help you shape your story but will also give you direct quotes from the subjects that you can include in your impact story. This means, of course, that you’ll need to get people on the phone or go out into the field and act like a reporter. The extra effort will pay off. When you hear someone talk about their struggle or how your organization transformed their life in their own words — it can be a very powerful thing.

Example: This story from Unicef features some fantastic comments from villagers in Mali celebrating the arrival of a new well for drinking water, including this memorable quote: “Water makes us beautiful.”

Keep the tone conversational & light

All too often, marketing and storytelling in the nonprofit world amounts to painting a dark future full of doom and gloom. While this may work in the short term to drum up donations, you run the risk of creating “donor fatigue” with all of that negativity. We’re here to say that nonprofits and charities should lean into the positive as much as they can. Donors want to hear stories of hope, optimism and a brighter future. They want to be inspired by transformative change. Also, it helps to keep your tone conversational rather than newsy or pedantic. Keep most of your stories short and punchy.

Example: This story of a boy disfigured by a fire and then given new hope with surgery provided by Mercy Ships strikes the right balance.

For more information, read our blog post on “7 Storytelling Tips for Nonprofits.”

Nonprofits try the tips in this blog and submit your own impact story here

Shari Rudolph

Shari Rudolph is Chief Development Officer and Chief Marketing Officer at Good360. She is an accomplished retail, digital commerce hand media executive with a strong track record of building audiences, revenue, and brands. Shari’s previous experience includes management consulting as well as various executive and leadership roles at both start-ups and large media and retail e-commerce companies in Southern California, New York, and Silicon Valley. She is also an adjunct professor teaching marketing, advertising, and entrepreneurial studies classes. She earned her MBA from The Anderson Graduate School of Management at UCLA.