Program Manager

Use Program Management Abilities to Better the World!

If you’re an experienced customer service / account management professional, we have an opportunity to leverage those skills AND help others at the same time. Since 1983 Good360 has been the global leader in product philanthropy and purposeful giving and we partner with socially responsible companies to source highly needed goods and distribute them through our network of diverse nonprofits that support people in need. We’re a growing, nonprofit organization that operates much like an entrepreneurial for-profit company and we are adding employees to help with our growth.

Yes, you can make a difference!

As a Program Manager you will:

• Serve as primary point of contact for several large donor clients
• Partner with business development to design appropriate managed donation programs
• Handle program issues as they arise with nonprofit partners
• Visit with clients to improve and enhance relationships
• Leverage relationships for additional business development and program growth

What you will get from us!

• $35,000 – $45,000 salary depending on experience
• Full benefits
• Opportunities for career growth
• Great work/life balance
• New office space
• Entrepreneurial environment
• Casual dress
• Ability to tele-commute occasionally

What we need from you!

• 2+ years of work experience
• Bachelor’s degree or higher
• Customer service experience necessary
• Excellent communication skills
• Multi-tasking ability
• Entrepreneurial energy
• Creative problem solving

Good360 is an impactful 501c3 that works with companies, nonprofits and individuals to make the business of giving simpler, more efficient and more effective – helping individuals affected by disasters and personal hardships. The Alexandria, Va.-based organization was created in 1983 to help companies efficiently donate slow-moving, obsolete, returned, and seasonal inventory to charitable organizations. Current corporate partners include Walmart, Tempur Sealy, Home Depot, Nike, Disney, NFL, Bed Bath & Beyond, Mattel, and many, many others.

We have been recognized by the Committee Encouraging Corporate Philanthropy, Verizon’s Powerful Answers Awards, and Forbes for excellence, innovation and efficiency, respectively, in helping all our partners do good, better. For more information, visit www.good360.org.

Send resume and cover letter to janet@good360.org. No calls please.

Marketing Manager

As the global leader in product philanthropy and purposeful giving, Good360 partners with socially responsible companies to source highly needed goods and distribute them through our network of diverse nonprofits that support people in need.

This Marketing Manager position is a key team member in driving the success of our largest donation partner program. This role is part of Good360’s marketing team, will work cross-functionally in order to support this program, and will be responsible for specific marketing deliverables and success metrics, based on overall program goals.

This role reports to the Senior Director of Marketing.

Please note that this is NOT a typical digital marketing/lead generation role and this is NOT A B2C MARKETING ROLE – please read the requirements below carefully and be sure to highlight your experience that is relevant to this specific role.

Responsibilities include:

• Develop and execute plans for effective marketing initiatives to increase awareness of Good360 in general, and specifically for Good360’s largest nationwide in-kind donation program.
• Plan and execute marketing strategies to increase nonprofit member participation in this donation program.
• Develop comprehensive approach to entire customer journey, including strategies for the generation of qualified prospects, the nurturing of such prospects and their ultimate conversion to program participants.
• Develop a broad spectrum of marketing and outreach strategies that may include digital marketing, email, content marketing, traditional marketing, personal selling, PR, etc. with a view to driving nonprofit memberships in general and program participation specifically.
• Develop forecasts for marketing tactics and establish KPIs and metrics to track and report on performance.
• Establish process for translating campaign/initiative results into key learnings and make recommendations for future adjustments and changes.
• Provide regular reporting to Sr. Director of Marketing, Chief Marketing Officer, and Donation Program team.
• Develop marketing messaging, copy, collateral and materials to support donation program as needed.
• Be “voice of the customer” (ie. our nonprofit organization members)
• Partner with other Good360 teams including program operations and nonprofit development in order to develop best possible strategies for program participation and engagement.
• Marketing strategy development and execution for other donation programs as required.

Requirements:

• 5+ years working in a related marketing role and/or demonstrated experience in marketing functions related to the key needs of this role (B2B customer acquisition, B2B customer engagement, marketing messaging/communications, content marketing, other inbound marketing tactics, analytics, etc.)
• B2B marketing experience highly desirable
• Strong analytical skills – ability to collect, use, analyze and interpret web analytics and marketing results data
• Fluency in Google Analytics, Magento, Bronto, SalesForce, NetSuite, basic web graphics and design
• Highly organized with keen attention to detail
• Willingness to be hands-on (we are a small, but mighty team!)
• Ability to collaborate intra-functionally and cross-functionally
• Comfort with fast-paced environments and rapidly evolving situations
• Comfort with some level of ambiguity and ability to make mid-course corrections when needed
• Bachelor’s degree required

Submit resume and cover letter to kristine@good360.org.