Frequently Asked Questions

Visit the Good360 Knowledgebase to find answers to our most asked questions.

Getting Started

What is Good360? How do I become a member? Good360 acronyms and key terms

Sourcing Donations

How to use the Good360 marketplace What can I do with product donations? How to use your Good360 dashboard

Receiving Donations

What happens after I place an order? How to make changes to an existing order How to Renew Your Retail Match Partnership

Due to holiday office closures, Good360’s support channels will be unavailable from December 24^th through January 1^st. If you experience an issue or need support, please submit a help ticket below. We apologize for any inconvenience.

Get help

Our Member Service team is standing by Monday through Friday from 11:00 am to 5:00 pm ET to talk or chat. We look forward to answering your questions.

Chat with us

Click the button below to chat with one of our member service representatives.

Link

Give us a call

Give us a call to speak directly with a member service representative.

(703) 836-2121

Submit a help ticket

For non-urgent inquiries, please submit a help ticket and we will respond to your submission in a timely manner.