Walmart Program Guidelines - Good360


Welcome to the Good360 Store Partnership Program

Good360 is pleased to partner with America’s largest retailer to bring critically needed donations of general merchandise (non-food) to your local community. The Walmart Store Partnership program is different from other retail partnerships in the Good360 portfolio with very structured guidelines and participation instructions.

To make this partnership a success, we’ve listed some helpful tips and guidelines below.

In-Person Meeting

Before any donations are accepted, you will be contacted by the Store Manager or Claims Supervisor to set up a meet & greet session as well as to set up a pickup schedule.

Establish your pickup schedule. Walmart usually requires weekly pickups initially. After the first month or two, you and your store might decide that pickups every other week would be more appropriate based upon volume. If volume dictates, pickups might need to occur more often.

Arrange Pick-up Logistics

Vehicle: The pickup vehicle utilized must be able to accept the entire donation in one visit. Good360 cannot guarantee donation quantities. However, expect roughly ¼ pallet per pickup. In addition, be prepared to accept large items if available for donation (ping pong tables, canoes, furniture).  

People: Ensure you have the people needed to load your donation. Do not assume Walmart associates will assist.

EIN required for pickup. Have your 501(c)(3) EIN/ tax number ready for validation by Walmart associates. The donation will only be released after this number has been verified. Stores will NOT have this information on file.  

Authorization form. You should have received your authorization letter for each store you are partnered with. For example, if you have 3 store partnerships, you should have received 3 different authorization forms. This form is informational only. Signatures from store associates will not be required for this program.

Donation Tracking. Each week donation pickup activity must be recorded utilizing the Good360 Donation Confirmation tool. This personalized link was sent to you via email OR noted on your authorization form. If you need your link resent, please request from a Walmart Program Manager at You can access this web-based form from either a smartphone or a computer.  You must log the donation level for each store each week.

Accept the entire donation. You must accept the entire donation regardless of condition or usability. Nonprofit partners are not authorized to “cherry-pick” which items they will/will not accept. Unless an item is a safety hazard, (i.e. broken glass, biomedical stains) it must be accepted. 

Professionalism / Vendor Protocol

Good360 nonprofits must maintain professionalism at all times. 

  • Ensure all pickup schedules are kept on time. Call ahead if unable to make the appointment.
  • Remain at the loading dock unless invited in by store associates.
  • Do not walk around the storeroom or touch any other merchandise.
  • Do not solicit additional product outside of the identified items.
  • Wait until all items are accounted for by the store associate.
  • Most importantly, do not address any significant issues with store associates directly. All concerns must be addressed through your Good360 Walmart Team.

Distribution record keeping.  It is important to record who receives your Good360 donations and how much.  While many organizations already have a method for recording this information, record keeping may be new to you.  If you are looking for guidance, please click here for an EXAMPLE.  Click here to download this form for your use.   Every quarter you will receive an email from Good360 allowing you to confirm you are keeping your distribution records.

Compliance and Security

Important compliance and security information below:

  • Organizations cannot sell, trade, barter or otherwise transfer the donated goods for money, property or services performed.  
  • Product donations cannot be transferred to other nonprofit organizations or groups without advance written permission from Good360.  
  • All donations must be stored in a business address. Donations may not be stored in a residence or home office. 
  • Donations cannot be used for fundraisers, raffles or auctions; given to volunteers or staff members; or sold in retail stores, on websites, in flea markets, or in any other manner.  
  • Your organization agrees to abide by all donation agreements and conditions as acknowledged in the Master Donation Acceptance Agreement and the Program Participation Agreement, including maintaining Donated Goods received and Distribution Reports making them available upon request to Good360 and/or the Internal Revenue Service.
  • Submit questions or concerns to compliance via our Support page.