FREQUENTLY ASKED QUESTIONS

What is CARQUEST?

It is an American automotive parts distribution network that is currently owned and operated by Advance Auto Parts.

What could I expect to receive in CARQUEST donation?

Car parts, replacement parts, maintenance parts and fluids, tools, and car accessories.

How will donations be given?

Donations will be in pallets, and will need to be picked up at their distribution centers or stores.

Are the products new or used?

All product will be new; All product is excess inventory.

How large is a typical CARQUEST donation?

On the low end, a single donation pickup could have as little of 4 pallets of product.  On the high end, a single donation could have 26 pallets of product.

If my organization agrees to take product, how soon must I pick it up?

We ask that donation be picked up within 5 business days.

Are there donation restrictions?

Yes, all product must be black labeled or have the barcode removed prior to the product being distributed amongst recipients.

How do I properly black label product?

A black, vertical line must be drawn on the barcode of each unit received.  A vertical line prevents a retail scanner from reading the barcode at the store.  Below is an example.

blacklabel

 

How do I receive confirmation that my organization has been approved to pick up the donation?

A confirmation email will be sent by CARQUEST@good360.org which will include the contact information from the Distribution Center.

What if I don’t receive a confirmation email?

Email the Good360, CARQUEST@good360.org and include your donation request.

How soon can I contact the Distribution Center?

Once the email is sent, you may contact the Distribution center manager to finalize a date and time for pickup.

What if I have a problem with my contact at the distribution center?

Please send an email documenting your issues and/or challenges to CARQUEST@good360.org.

Can the donation be scrapped for parts?

Yes, but only after your organization has attempted to distribute or use the product for at least 30 days.

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