FREQUENTLY ASKED QUESTIONS

How will our DisasterRecovery360 Needs List get funded?

Needs Lists are crowdfunding tools to help cover the delivery fees of Good360 product donations.  Needs Lists can be funded in three ways, either through direct cash donations to the Needs List, through the DisasterRecovery360 product registry, or through Good360’s Recovery Fund.

Can I create more than one Product Needs List for the disaster I’m assisting with?

A nonprofit is not limited in the number of Product Needs Lists they create at one time. However, we encourage nonprofits to limit the number of Product Needs Lists as it makes it easier to promote and get the necessary funds needed to get the products you need.

If my organization agrees to take product, how soon must I pick it up?

We ask that donation be picked up within 5 business days.

How do I join Good360?

Membership with Good360 is free for all our partners. To begin the registration process, click here or visit https://catalog.good360.org/register.

What is a pallet?

A pallet is a 40”(L) x 48”(W) cargo platform and requires a forklift or pallet jack to be moved. On average, they have product stacked to a height of 56” and are often shrink-wrapped. If your location does not have a loading dock, a forklift will be required to remove the pallet from the delivery trailer. Lift gates may be ordered in advance for a nominal fee as a substitute for a forklift.

How many stores can my nonprofit partner with?

Any organization requesting more than three RDP stores will be asked to complete the 3+ Inquiry Form. This form must be reviewed by our Security Director before the request for additional stores will be approved.

Is my organization guaranteed all items on my Needs List?

We can only guarantee the products that receive funding before the Needs List expires.  It is important to properly rank the products on your Needs List in the order of most needed.

I just received a notification that one of the items on my needs list is now available. How do I add it to my Product Needs List?

You will need to go into your DisasterRecovery360 dashboard and create a new Needs List for this product.  At this time, you will be unable to add it to a Needs List that has already been published.

Are there donation restrictions?

Yes, all product must be black labeled or have the barcode removed prior to the product being distributed amongst recipients.

How do I register?

Nonprofits can join Good360 through our online registration tool. Membership is free, but in order to qualify you must be a 501(c)(3) tax-exempt recognized public charity.

If you are a school, church, newly developed organization or under a 501(c)(3) group exemption, you may also register using  our online registration tool.

If all requirements are met through the online system, you will receive a confirmation email and have instant access to the online catalog.

If your nonprofit is not approved online, you should contact our Nonprofit Relations team. Once you provide the required documentation to this team, your organization will typically be approved within three business days.

What is a gaylord?

A gaylord is a very large box placed on a pallet. Gaylord dimensions are typically 40”(L) x 48”(W) x 45”(H).  If your location does not have a loading dock, a forklift will be required to remove the gaylord from the delivery trailer. Lift gates may be ordered in advance for a nominal fee as a substitute for a forklift. Hand unloading a gaylord is not an option.

What am I allowed to do with the products?

Product donations can be used to serve the ill, needy, or youth; or to assist in the administration of your charity’s programs. You may NOT sell the donated products in any manner, which includes bartering, auctioning, or in thrift stores. Products may not be shared with another nonprofit unless granted written approval by Good360. Donations cannot be given to volunteers or staff, since items must go directly to those in need. Be sure all employees and clients are aware of all Good360 restrictions and policies.

How are my Out of Stock Products fulfilled?

When a nonprofit identifies their needs on the DisasterRecovery360 tool, Good360 separates the list into products we have in stock and products that are currently out of stock.  Out of Stock products are aggregated with those of other nonprofits assisting in the disaster.  Good360 makes requests to our corporate partners to fulfill those needs, and when a company donates one of the products you requested, you will receive a notification that it is now available to add to a Product Needs List for crowdfunding.

I was able to fulfill some of my needs through another source. How can I delete those items from my Out of Stock Products list?

To delete or update your product needs, you will go into your DisasterRecovery360 dashboard and click on ‘My Needs’ on the left-hand side.  You will then be able to view and update or delete your current needs.

How do I properly black label product?

A black, vertical line must be drawn on the barcode of each unit received.  A vertical line prevents a retail scanner from reading the barcode at the store.  Below is an example.

blacklabel

 

Are there any membership fees?

Registration with Good360 is free of charge.

Can product donations from Good360 be sent outside of the United States?

It depends, but as a general rule, no they cannot. We receive a limited amount of product that can be sent internationally. If a donor designates its product donation for an international destination, we will work with organizations that have been approved for international shipping to make the necessary accommodations.

To apply for international distribution, please fill out the International Shipment Application.

In general, assume all product donations cannot be distributed outside of the United States.

Will the donations be delivered to me?

No. You will pick up donations from your retail partner. Discuss the volume of available donations with the store manager so you will know what size vehicle to take to the pickup site.

Is my organization guaranteed to receive items on my Out of Stock Products List?

We are unable to guarantee that all product requests will be fulfilled by our company partners.

What happens if my organization’s Needs List is not fully funded when it expires?

If your Needs List is not fully funded by the time it expires, the funds raised will be put towards the top ranked products on your Needs List. You will receive an email confirming which products will be shipped.

How do I receive confirmation that my organization has been approved to pick up the donation?

A confirmation email will be sent by CARQUEST@good360.org which will include the contact information from the Distribution Center.

How do nonprofits benefit?

Once you register with Good360, you can access our available product donations.  You can browse the catalog for specific donated items, find a product that you are interested in, and add it to your online donation cart. Your nonprofit organization will need to provide a small administrative fee, which covers the shipping, handling and processing of the item.  You can also partner directly with a local retail store to pick up product donations directly for a full 12-month period. For more information about the Retail Program, click here.

Are there any product limitations?

Specific product limitations may apply, and will vary by product type. Some products—notably software—are limited by the quantities any one organization can request at one time and/or annually. Other products have specific geographic limits. Please be sure to review each donation carefully for any eligibility restrictions.

Do I have to take everything the store gives me?

Yes. Your organization must take all items that have been processed by your store for donation. If you receive large amounts of products that are missing parts or are damaged, please contact the Good360 retail partnership team via our form, referencing the store name and number in the subject line.

How do I promote my Product Needs List to potential supporters?

There are many ways that you can promote your Product Needs List:

  • You can email your individual supporters and include a link to your Needs List,
  • You can copy the widget embed code and upload the Needs List widget to your nonprofit’s website or blog, and
  • You can share your Needs List to your nonprofit’s social media pages.
If an individual donates to my Needs List, do I need to supply them with a donation receipt?

They will receive a tax receipt via email from Good360.

What if I don’t receive a confirmation email?

Email the Good360, CARQUEST@good360.org and include your donation request.

Can I share a membership or products with another nonprofit?

No. Each nonprofit must register separately with Good360 in order to receive the available donations.  You cannot give your donations to another nonprofit.  This is a security measure.

Why is our nonprofit restricted from receiving some of the product donations that we see in the catalog?

The bottom line is that restrictions on use vary by product. All product restrictions are noted any time you use our catalog tool to place an order. Some categories of products, like computer software, have limitations on the number of units you can order at one time or within a certain time period. Other products have limits on their geographic distribution. Good360 provides those restrictions so they are clear to all who view the catalog.

What can I do with products I don’t want?

If you receive items that your organization is unable to use, you may be able to share them with another nonprofit serving the ill, needy or youth. To do so, you must obtain written permission from Good360. Good360 will not approve any organization that is not registered or vetted. Remember, you may not sell the items in any manner or auction or raffle them off as prizes. If you receive items that are not usable, try to be creative by repurposing items for other uses. For items that have no use, you will need to dispose of them.

Why does the logistics questionnaire have to be completed before my organization can receive any donations?

Good360 must approve a nonprofit’s logistics questionnaire, and specifically the ship-to address, so we make sure that we are able to get a delivery truck to your location without issue.

How can I change the notifications I receive?

You are unable to change the notifications you receive on your dashboard. However, you can update your email notifications under My Account on your dashboard.

How soon can I contact the Distribution Center?

Once the email is sent, you may contact the Distribution center manager to finalize a date and time for pickup.

Can I sell this product to raise funds for my organization?

No.  The product cannot be sold, traded or bartered or be given as gifts to volunteers or sold in thrift shops.  All product donations MUST be given to the needy, ill and youth that you serve in your community.  Product donations must also be used for the core purpose and/or toward programs supporting your tax exempt designation.

Why are additional questions being asked as I try to complete my order?

Based on the needs and mission of each donor company’s program, the donors may request more information concerning your organization and the planned use of the products.  The donor company does have the right to restrict their donations to the types of organizations that are focused on specific causes, or simply best fit the overall goals of the corporate program.

What if I have a problem with my retail store partner?

Please send an email documenting your issues and/or challenges via our online form, referencing the store name and number in the subject line.

How does my organization register for a disaster?

There are three ways to register:

  1. You can register for a disaster through the specific disaster landing page,
  2. Through the DisasterRecovery360 homepage
  3. If you have been involved in previous disaster relief efforts with Good360, you can register through your DisasterRecovery360 dashboard.
Do I have to wait for my DisasterRecovery360 Needs List to expire before any of my donations are shipped?

There are cases where some items may be shipped before a Needs List expires.  This is not something we can guarantee and it is based on when the donation is available to be shipped.  You will receive an email notification if one or more of your products are shipped.

What if I have a problem with my contact at the distribution center?

Please send an email documenting your issues and/or challenges to CARQUEST@good360.org.

How do I gain access to the online catalog?

You will need to register your email address and create a password. Click on  “Registration.”

  • You will be asked to enter your email address and create a password; this will be used to sign into our online catalog.
  • Simply enter your nonprofit’s EIN, click the search button and advance through the screens to follow as directed.
  • Once registered, you can go to http://catalog.good360.org to log-in with the email address and password you or your organization registered with.
What is Good360’s return policy?

Good360 does not extend refunds on product donations or retail partnerships. If the product that you received is damaged or missing parts, please document it in writing and photos and submit to us via our online form. After review, we can extend a credit to your nonprofit that can be used on future product donations from Good360.

What types of products does Good360 take?

We accept new, refurbished or “like new” non-perishable products. Some of our top needs include: technology, apparel, office/school supplies and personal care products. We can’t accept anything perishable or any items that are used, damaged or broken.

With our Retail Donation Partnership program, we expand the accepted donations to including display model and slightly imperfect goods as these goods are going directly from a retail location to a nonprofit.

The disaster my organization is assisting with is not on the DisasterRecovery360 site. Can we still request product donations?

You can request products through Good360’s GivingPlace360.  You can add Disaster Relief as a Cause your nonprofit supports on your dashboard, and then create a Wishlist for the disaster relief efforts that you are assisting with.

Will my organization receive contact information for all individuals that donate to our Needs List?

Unless a contributor has opted for an anonymous donation, you will be able to view the email addresses of all contributors on the Needs List detail page.

How long does the partnership last?

Partnerships last for 12 months.

How do I register additional staff to access the online catalog?
  • Have the staff member go tohttp://www.good360.org/register.
  • Enter his or her email address and create a password.
  • Enter the EIN for the nonprofit.
  • They will now have access to the online catalog.

All additional staff who create an account will be entered as secondary users.  These individuals will be able to order donations from Good360, but they will not be able to edit any information about the nonprofit (such as the shipping address) unless the administrator account of the organization gives them permission.

How do I return an item shipped by Good360?

Good360 does not request that any donations be returned. They may either be distributed to another organization with written permission or may be discarded. If an organization wants to donate Good360 products to another nonprofit, the recipient organization must register with Good360. The participating organization can be vetted as a 501(c)(3) nonprofit and would need to agree to our product terms of use. The product donations should be redistributed without a fee. Redistribution of products to other organizations should be a one-time occurrence where otherwise useful products would be thrown away because they do not serve the nonprofit’s mission or client base.

Can companies run different programs simultaneously (for example, a program from the store level and from our distribution center)?

Yes – a company may run as many simultaneous programs as it wants. For more information on crafting a corporate philanthropy program, contact a Philanthropy Engineer today.

What does it mean to ‘Track” a disaster?

Individuals, Nonprofits, and Companies who are registered with Good360 can ‘Track’ a disaster to receive updates on their dashboards, which include status updates from nonprofits on the ground, current nonprofit product requests, Product Needs Lists, and impact stories.

What am I allowed to do with the products I receive through DisasterRecovery360?

Product donations can be used to serve the ill, needy, or youth; or to assist in the administration of your charity’s programs. You may NOT sell the donated products in any manner, which includes bartering, auctioning, or in thrift stores. Products may not be shared with another nonprofit unless granted written approval by Good360. Donations cannot be given to volunteers or staff, since items must go directly to those in need. Be sure all employees and clients are aware of all Good360 restrictions and policies.

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About Good360

Good360 is a 501(c)(3) nonpartisan nonprofit that works with companies, charities and individuals to make the business of giving simpler, more efficient and more effective. The Alexandria, Virginia-based organization was created in 1983 to help companies donate inventory to charitable organizations. Today, Good360 is changing the face of philanthropy by creating a Circle of Good that allows companies, nonprofits and individuals to work together to do more social good together through product giving.

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