Frequently Asked Questions

Visit the Good360 Knowledgebase to find answers to our most asked questions.

Getting Started

What is Good360? How do I become a member? Good360 acronyms and key terms

Sourcing Donations

How to use the Good360 marketplace What can I do with product donations? How to use your Good360 dashboard

Receiving Donations

What happens after I place an order? How to make changes to an existing order How to Renew Your Retail Match Partnership

Get help

Our Member Service team is standing by Monday through Friday from 10:00 am to 5:00 pm ET to talk or chat. We look forward to answering your questions.

Chat with us

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Give us a call

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(703) 836-2121

Submit a help ticket

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